Harry’s has received the Gold Medal Service award for outstanding customer service by Footwear Insight magazine!
Thank you everyone!
Harry’s has received the Gold Medal Service award for outstanding customer service by Footwear Insight magazine!
Thank you everyone!
Vionic & Harrys in the New York Times
Discover the secret: Vionic at Harrys Shoes at 83rd & Broadway, NY NY 10024.
Luxury Travel Guide Nominates Harrys Shoes!
The Luxury Travel Guide are pleased to announce Harry’s Shoes has been nominated as a potential winner in the 2016 Holiday & Tour Specialist Awards.
Over the past 12 months we have been receiving votes for individuals & companies throughout the Americas, with our subscribers, hotel guests, travel agencies and industry experts all voting on who they feel is most deserving.
Celebrating & rewarding excellence in many areas, these awards recognize companies regardless of size or location across categories including:
Harry’s Shoes Wins Best FOOTWEAR PLUS Customer Service AWARD for 2014!
1) Just as your vision changes as you age, so does the size of your feet, so it is always best to have your feet measured when you purchase shoes. This is difficult if you’re shopping online, but next time you’re out, stop by – we’ll be happy to measure your feet!
2) Usually your feet are not identical in size – one is usually slightly larger. That’s the one to fit.
3) Always ignore sizes marked on boxes. The best fit is the one that feels right.
4) Choose shoes that accommodate your foot shape. If your foot is broad and thick, choose shoes with enough depth rather than shallow profiles. Similarly, laced shoes offer adjustability to accommodate shallow or high instep profiles.
5) The ball of your foot should be at the widest part of the shoe. That’s why professional fitters use measuring devices that check not just overall length and width, but ball-to-heel size as well. That is as critical a measurement as any.
6) Walk around the store or on the carpet at home for a good hour or so to assure your fit is comfortable. Undamaged/unworn shoes are welcome for exchange if necessary, for up to ten days from shipped-date.
7) Pay attention to materials: Soft, pliable, flexible and breathable uppers are critical to foot comfort. Cushioned insoles and flexible, shock absorbent outsoles reduce fatigue and enhance comfort.
8) Spend on the shoes you wear most often; save on the shoes you’ll wear only once or twice. The very dressy, strappy, thin-soled, four-inch heeled designer shoes often can’t justify their price. But shoes you can wear time after time with style and comfort are truly an investment in long-term comfort, and represent a genuine value.
9) Don’t wear the same shoes for more than eight to ten hours two days in a row. Notwithstanding the modern technologies in footwear materials and construction that allow perspiration to dissipate from footwear, it takes about twice as long off the foot for shoes to dry out completely as the time worn on the foot.
10) Care for your footwear: Use the right footwear care products, water-proofing, polishes, shoe trees, etc. They will make your shoes last longer and retain their shape and comfort!
From heel to toe, this term refers to the all the parts of the shoe that cover the top of the foot.
A metal or plastic tag at the end of a shoelace. The aglet makes lacing easier and it protects the lace from unraveling. Historically, the aglet took a more ornamental form than it does today.
“My sister suggested this place. I can understand if it’s not for everyone because they are very direct. But they will put you in shoes that fit you. They know their shoes, they know what they are selling and you should trust them. This is the way people should buy shoes. I can’t wait to go back. Being from Arizona, I give a lot of credit to honesty. These people are honest and upfront. Go and make sure you tell them exactly what you want and for what price. Take your time.” -Carlos
“A patient and lovely salesperson, Denise, solved my problems on Sunday when was I desperate to find a pair of dress shoes for an out-of-town event IA m going to this week. She went above and beyond and made sure I found a pair of shoes-on sale too, an additional pus. Harry’s has a wonderful selection and has made great strides in its customer service as evidenced by Denise.”-Barbara
“THANK YOU SOOOO MUCH!!! I looked for UGGS “rainbow” caplan mural slip-on sneakers in size 13T for my daughter for the Jojo siwal concert/school for days n days.. b4 I came across ur website n there they were. I have to admit I was skeptical at 2st n thought maybe it was advertised wrong or something bc Amazon has done that more then once to me, until I opened the FedEx box n BOOM THERE THEY WERE, CORRECT SIZE N ALL. SHIPPED QUICKLY FROM NY TO MY FRONT DOOR IN MD> I was in amazement n my daughter was thrilled!!! I cant Thank ur company enough even! Harry’s Shoes is my go to from now on!!” -Nicole
“Excellent service! Brian worked with me all afternoon to help me find the right fit. He taught me quite a bit about my feet. Will visit again!” -Ashley
“I ordered a pair of Rockport dressluxe which I have been using for years for work but needed a new pair. Couldn’t find a pair my size anywhere online or in person but Harry’s had it. They shipped it fast, and it arrived in excellent condition. Thanks guys. Will be doing business again with them.” -A N
“I love this place. Selection is awesome, staff is very helpful with no pressure. Plus they can get anything delivered if they don’t have what you’re looking for in stock. I can wander through he store for hours.” -Frank
“Hello .. My name is Irma I was recently on a vacation trip to NY .. I wanted to share my experience in your store.. my Texas shoes didn’t hold up in the weather there so on the first day we stopped in at the very first shoe store we could find.
We were greeted by many of your employees .. Several of them and they were all very very nice and acted excited to be there (very seldom you see) as I was looking for some water proof and warm boots. We were greeted by a gal by the name of Natalia .. this gal was amazing! I had hurt my back the day before and I guess she saw me struggling to take my boots off and she took it upon herself to take my boots off and take my nasty wet socks off too .. she brought me several waterproof shoes and boots .. put them on me .. she put my wet boots and sock in another bag and took the box to the register since I was wearing the boots I was buying ..omg her service was amazing .. she did everything she didn’t have to do! I just can’t go on enough about Natalia and how much she was a huge help due to me being in pain .. please let her know how much she is appreciated! Thank you so much! And by the way.. I love my boots! They did what they needed to do during my stay there!!! Your employees are amazing! There was also another man im sorry I didn’t get his name he was an older black man .. he was so very friendly and cheerful .. loved your store! Thank you!!!” -Irma
“I and my family have been shopping here for many years. Each time I visit I look for Anna who is the most congenial, knowledgeable and patient associate. You are sure to find many things and she goes out of her way to make it always a wonderful experience!!” -Patti
“Brought my son his first pair of shoes at Harry’s Shoes for Kids. Sanah was incredibly knowledgeable, kind and helpful. We went to three different stores in the neighborhood before finally going to Harry’s. Harry’s provided the most educated and efficient customer service, best experience, largest variety, and -to top it off – best prices. Having to look for shoes again in another few months doesn’t sound anywhere near as bad thanks to Harry’s Shoes for kids. Thank you!” -Megan
“I had the best experience shopping at Harry’s this past week. I have very small feet, which means shoes are harder and harder to find. Franklin, the sales person brought me as many pairs as I could stand to try on. Cheerfully!!! I tried on about 18 pairs, and after much deliberation, bought 3 pairs of them. I will be buying more shoes there as time goes on, but seeing the reviews below, I’ll make sure I ask for Franklin. He is patient, courteous and knows exactly how NOT to push the customer into feeling pressured. Great job!” -Catharine
“I was in your store on Friday afternoon and was assisted by JOSE. What an amazing shoe salesman. He new his brands and shoes and more especially he knew my feet and what size/style would meet my needs and meet my wife’s approval.
He needs to be nominated for salesman of the year/week or given a promotion.
I purchased two pairs of Neil M Shoes.
Thank you.” -Chuck
“I finally got up to the upper west side with my girls this weekend to experience Harry’s shoes for kids!! BEST EVER! I wanted to let you know that you staff at both store is phenomenal. Louis helped us out at kids and I walked out with 5 pairs for my girls then treated myself to 3 pairs for myself next store. King helped me and was awesome.
You have an amazing knowledgeable team and thought you should know!!!” -Adeline
“Just receive my new pair of Mephisto shoes from Harrys Shoes. I love them. Will order more very fast shipping and great communication. New customer in VA.” -Michelle
“Follow through was strong and people are courteous and efficient. Overall satisfaction: Happy.” -Taiyin
“We had a great experience. Guido was knowledgeable, kind and welcoming, and we had a challenging sale.” -Brittany
“Walter was an exceptional salesman and extremely patient with helping me choose my shoes.” -Eleoya
“Best of the best place to buy shoes. I wore shoes from Uncle Harry’s store loved them.” -Sharon
“Best shoe store in Manhattan! This is the only place where they LOOK at your feet and show you shoes that look great and won’t hurt. Excellent service and tons of gorgeous shoes.” -Meghan.
“Awesome service! I found Harry’s by internet searching for a specific brand/size sandal that I was told was not available in the size I needed. HARRY’S had EXACTLY what I was looking for. I easily placed an order on line. I then realized I had purchased the wrong size and after an extremely friendly phone call to customer service, the size was fixed and sandals were shipped in less than 3 days to me in PA. Great job staff! Thank you so much.” -Jennifer.
“I was very satisfied with my purchase, the weather made my purchase take longer to arrive, but the service was great and I would recommend this website to all my friends. Thanks for great service.” -Juanita
“Harry’s shoes have been around for years and have always been the place to be for me and my family…” -Christine
“This is the only place in NYC that I can find shoes that I am looking for. The service is quick. The place is packed. In under 25 minutes I found exactly all of the shoes and boots that I needed. I would highly recommend. Place is jam packed.” -Susan
“Went in to look for a pair of waiters shoes for work. Walter came right up to me asked if I needed help. I told him what I needed and would like to be measured. He did it right away and recommended wide shoes by just looking at my left foot. I told him my price bracket and he found me a pair (Rockports) slip resistant right away and on sale!! Thanks Walter.” -Roland
“I was really reluctant about coming to this place after reading yelp reviews. I ended up here having no other choice. And after coming in I can’t really understand why so many bad reviews about this place. I got assisted as soon as I stepped in and the staff was helpful and professional. I will definitely come back.” -Nathalie
“Dear Mr. David B:
Thank you so much for showing me Mephisto shoes with heels. I bought red and blue because they are being phased out.
Instead of an old woman with horrible orthopedic shoes I am a woman again who can wear dresses and be in style.
As a professor I tell my students that professionals (like you) never cut corners. I also tell my students there is no substitute for the real thing. YOU ARE THE BEST sales associate I ever met!
I already filled out a card for you at the store and talked to the assistant manager about your terrific expertise.
Never doubt your value to orthopedic customers like myself.
With every good wish
Laura, Professor of English.”
“I love coming up to Harry’s shoes. The selection is great and I always find something here that I like. New Merrells are perfect. I zipped in walked around without getting hassled, found the shoes I wanted and was ready to go in just a few minutes. The sales guys are friendly without being obtrusive. Perhaps the only drawback is the slightly higher price – but I did walk I. And walk out with the shoes I wanted so that convenience is worth the few extra bucks.” -Paul
“A sales woman named Aisha (spelling?) bent over backwards as I searched for beautiful sandals–I’ve got foot issues and trouble finding shoes.
She was super smart, patient and had stamina–bringing out styles that I never would have noticed. We finally found a (comfortable) winner and everybody compliments them!
While I normally don’t care for the pushiness and impatience of Harry’s salespeople, this hardworking woman will have me returning to the store.
They have a large and great selection!” -Terry
“Yesterday, I had wonderful service from Rashida. She was courteous, knowledgeable about your stock-and above all, patient. My feet are hard to get and that is one reason I shop in your store. I happily purchased two pair of the shoes with Rashida’s GREAT help. Thank you.” -Dee
“In love with it so far, my new favorite shoe spot in the city!
Louis is my man, and he will hook you up with the best, even if it wasn’t what I came in looking for.” -N.S.
“Please allow me to commend wonderful service received at your store. I am a Californian who ends up doing most of my shoe shopping at Harry’s because of the merchandise and staff are wonderful.
Although every person who has helped me at Harry’s has been excellent, I would be remiss if I did not acknowledge three individuals. Tonya has the most amazing ability to fit shoes, even for those of us with non-traditional feet. Not only was she fun to talk to, but when she learned I was visiting NYC she suggested I have my shoes delivered. That saved me time (from having to haul my purchases home in my suitcase) and money. In short, she thought of everything.
Please send along my thanks to Tonya, Daniel and the young woman at the register. And thank you for offering such a fantastic option to customers who usually do not like buying shoes. ” -Therese
“I went to the Harry’s Kids Store which is now a block away from the adult store. My one year old was crying at the top of her lungs (very abnormal), the sales staff explained to me that it was normal because she was not used to having anything restrictive on her feet. They were patient and kind. I was thankful that their salespeople were so understanding, one of the girls even had a phone ap to distract the baby and get her mind off the new shoes she was wearing. Thank you!” -Jamie
“Shoes have arrived – exactly as shown and described. Perfect fit – thank you for your extraordinary service – very impressive!” – Anonymous
“Hello! I received my shoes this afternoon and they are beautiful! Looking forward to more business with you in the future.” -Tom
“Thank you, thank you, thank you, For your responsiveness, your good customer service, but especially for sending me the shoes I was looking for. Nobody in the whole US seems to have a a pair of the black gladiator sandals in my size, so I’m so glad I ordered them from you. I looked at other items you offered on line and I am impressed by the type of practicality and quality that seems to be a hallmark of your selection. Nice doing business with you – have a great summer.” – Kathy
“This is by far the best place in all 5 boroughs to go to for cute yet comfortable shoes – especially sandals in the summer time!
I have brought many people here – they are always happy. Prices are on-par with the department stores yet they have a huge variety and much better service. HUGE selection of cute, comfortable shoes for both men & women.
I’ll be heading there again soon to stock up for summer!” – Jen